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eStatements

Termination of epostTM service

Canada Post will be ending its epostTM service in 2022. Your last epostTM statement will be sent to you in October 2022. If you wish to keep your current epostTM statements on file, you can download or print your statements.

Laurentian Bank will continue to offer eStatements after epostTM is terminated. Rest assured that we will provide you with updates regarding changes to your eStatements delivery.

More information
1.What are eStatements?
eStatements are electronic versions of paper bank statements for all your eligible accounts. Instead of receiving paper statements in your mailbox, you’ll have access to your statements on LBCDirect which you can view, print download.
2.How are eStatements different from paper statements?
eStatements look the same and display the same information as paper statements, but they don’t arrive in your mailbox. eStatements are securely stored within your LBCDirect account for up to 7 years.
3.How do I sign up for eStatements?

You can sign up for eStatements on LBCDirect beginning November 2022. Stay tuned for more details.


4.Why should I sign up for eStatements?

Secure
Access your statements and bills securely on LBCDirect. Only account holders can read them because your personal data is protected.

Accessible
View your statements anytime, anywhere. Receive them directly via LBCDirect while avoiding mail delays.

Practical
Benefit from secure data storage and PDF copies for 7 years. Save on paper and save time by not having to file statements anymore!

Identical layout
Switching over is easy since eStatements are identical to paper statements.


5.How often will I receive my eStatements?

The frequency of eStatements will depend on what products you have. Statements will range from monthly, quarterly and yearly.


6.What types of accounts provide eStatements?

eStatements are available for CAD or USD bank accounts: line of credit, mortgage and Tactical investment accounts. Electronic versions are also available for the Super Statement and personal Laurentian Bank Visa credit card statements.


7.I received the Super Statement in paper format. What will the eStatement look like?

The Super Statement groups the latest transactions for several products in a single document. The eStatement also consolidates this information for the various accounts held. The statements of account for each product are listed one after the other.


8.Are my statements stored and if so, for how long?

Statements are stored for a period of seven years. Your archive will be built up over time, starting from the date you sign up for epostTM eStatements.


9.How can I view my statements?

There are two ways to access your eStatements. Simply log on to LBCDirect and go to the Messages section. You will then be able to view, store or download your statements. You can also connect directly to your epost mailboxTM.


10.Why don’t my epost statements open properly in my browser?

If you are having trouble reading your statements, it may be due to a pop-up blocker. Please change your browser settings to disable the pop-up blocker on your computer.


11.Can I print or save my eStatements?

Yes, you can. You can save your statements in your secure LBCDirect session, print your documents or download PDFs to your computer. Please note that by printing or downloading your statements, your personal information is no longer secure.


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