Visa Card
  1. How do I go about obtaining a Laurentian Bank Visa card?

    You may apply for a Visa card over the Internet or in person at a branch.

    Apply over the Internet:

    1. Go to our website at www.laurentianbank.ca/visa;
    2. Select “Apply online”.

    You may also call one of our Visa advisors at the Telebanking Center at 1 877 522-3863, from 8:00 a.m. to 8:00 p.m., Eastern Time, any day. It will be their pleasure to send you a Visa application.


  2. How do I request an increase in my Laurentian Bank Visa limit?

    You may request an increase in your Laurentian Bank Visa limit by calling an advisor at the Telebanking Center at 1 877 522-3863, from 8:00 a.m. to 8:00 p.m., Eastern Time, any day, or by submitting your request in person at your branch.


  3. How do I make a cash advance from my Laurentian Bank Visa?

    You can get a cash advance by transferring funds from your Visa account to your bank account. Please note that interest begins to accrue as of the day the cash advance is made up until the full interest-bearing amount is repaid (except if you have a positive balance).

    The steps to transfer funds through LBCDirect are as follows:

    1. Log on to LBCDirect Internet service;
    2. Click on the “Transfer” tab;
    3. Click on “Cash advance (credit card)”;
    4. Select the appropriate credit card (choice);
    5. Select the destination account;
    6. Type the amount and the credit card expiration date;
    7. Click on the “Make transfer” tab;
    8. Confirm the transaction.

    Once funds are transferred to the account, you may proceed to pay bills from your bank account. Important: fund transfers may take up to 24 to 48 hours to process. Transactions closed before 8:45 p.m. will be dated the next day.

    • If you hold a Visa Black, your card is subject to a $500 daily maximum on cash advances.
    • If you hold a Visa Gold, the daily maximum is $1,000. This also applies to cash advances at AMBs and in-branch.

  4. How do I get a replacement card for a stolen/lost Visa card?

    You may cancel your Laurentian Bank Visa card by telephone or in person at one of our branches.

    We suggest you contact our Visa security service as soon as possible at (514) 284-7570 or toll free at 1 800 263-8980, any time of day, seven days a week.


  5. What is Verified by Visa?

    Verified by Visa* is a service offered by Visa Canada, by banks issuing Visa cards participating in the Verified by Visa program and by participating retailers. It allows you to make online purchases securely.

    Q: What are the benefits of Verified by Visa?
    A: Verified by Visa adds an additional level of security to the usual transaction authorization process, which helps prevent fraudulent eCommerce transactions in your account.

    Q: How does Verified by Visa work?
    A: Verified by Visa performs a background analysis of your data to verify that your purchase is in line with your buying habits, confirms the account holder’s identity and assesses the risk that the transaction was carried out by someone else. That way, you greatly reduce the risk of unauthorized transactions being charged to your account.

    Q: Why was my Verified by Visa transaction denied?
    A: Verified by Visa assesses the risk of transactions carried out at a participating merchant. If one of your transactions is deemed more at risk or unusual, Verified by Visa may deny it to protect you from fraudulent use of your credit card. In that case, contact Laurentian Bank Customer Service by calling the number on the back of your card so that we can verify your account to confirm your identity and make the necessary validations to authorize the transaction.

    Q: What should I do if the Verified by Visa transaction fails or if I receive an error message?
    A: You have to contact Laurentian Bank Customer Service by calling the number on the back of your card to confirm your identity, so that we may make the necessary validations. You may have to update your contact information.

    Q: Who should I contact for help with Verified by Visa?
    A: Contact Laurentian Bank Customer Service by calling the number on the back of your card.

    Q: How much does Verified by Visa cost?
    A: This service is 100% free.

    Q: Where can I shop using Verified by Visa?
    A: At all Verified by Visa participating merchants.

    Q: I used to need a password to register, but I no longer do. Is that still secure?
    A: Good news! Verified by Visa is constantly evolving, and its systems no longer require you to register for the service. A background data analysis system verifies that your purchase is in line with your buying habits, so everything is just as secure as before. It’s also much easier for you!

     

    * Trademark of Visa International Service Association and used under license.