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User's agreement for LBCDirect internet services

In using LBCDirect telebanking and internet services offered by Laurentian Bank of Canada, we agree to the following terms and conditions:

"Bank" refers to Laurentian Bank of Canada; "access number" refers to the confidential access number given to me when I subscribed to these services and which I must use to access said services; "bill" refers to any eligible bill that I have chosen to pay by way of the services; "Telebanking Centre" refers to the Bank's telebanking centre providing the services; "billing company" refers to a company which is participating in these services and to which, as I have indicated to the Bank, I wish to pay my bills by means of these services; "password" refers to the confidential password I was given the first time I used one of these services and that I must modify when using one of these services for the first time; "transaction" refers to any transaction allowed by the Bank in the context of these services; "services" refers to all of the services provided from time to time in the context of the LBCDirect Telebanking and Internet services.

  1. Subscription. By subscribing to these services, I have access to LBCDirect Internet services to carry out certain banking transactions via a computer network using a confidential access number and password. Allowable banking transactions are set out in the User’s Guide in Internet LBCDirect section of
  2. Communication.
    I hereby designate the LBCDirect portal and email associated with my account as the communication means for receiving electronic documents.

    1. I agree to receiving electronically the following notices and information regarding my products held with the Bank or products which I may hold in the future, including but without limitation a line of credit, credit card, personal loan, mortgage and personal account:
      1. Statements;
      2. Modifications to the User’s Agreement and product terms and conditionsl
      3. Annual notice
      4. Notice of change regarding charges or interest rates.
    2. You may also receive other electronic documents, including notices or information that the Bank is required to provide by law as well as secured and non-secured messages from our Customer Service department.
    3. I acknowledge that I am responsible for advising the Bank of any change, including but without limitation, my address, phone number and email by phone at le 514-252-1846 or 1 800-252-1846 , at a branch or in My profil section of LBCDirect.
    4. I may cease to receive documents electronically by informing the Bank:
      1. by phone by dialing 514-252-1846 or toll-free 1-800-252-1846; or
      2. online via the LBCDirect portal; or
      3. at my Laurentian Bank branch.
    5. Documents will be available on my LBCDirect home page for a maximum period of 7 years and I am responsible for printing and keeping copies of these records.
    6. By clicking “I agree” below, I thereby accept the terms and conditions herein.
    7. The Bank reserves the right to send me documents in a paper form should it be unable to send them electronically, if the Bank has a reason to believe I many not have received said documents or in any other circumstance where the Bank feels it is appropriate to do so.


Usage. I shall use the services as per the instructions and guidelines provided by the Bank in the User’s Guide which may be amended by the Bank from time to time. My registration to and use of the services shall constitute acceptance of the User’s Agreement and User’s Guide.

Operation. Any transaction completed by means of the services shall be processed by the Bank as per the terms and conditions described in the User’s Guide.

Unauthorized payments. In using the services, I cannot pay bills or transfer funds between accounts with the same suffix in an amount that exceed the available balance or available overdraft of the source account.

Confidentiality. In order to access these services, I must use my access number and my password. I agree to keep my access number and password confidential. I agree to employ reasonable measures to protect the confidentiality of my access number and password. Specifically, I must not act in a negligent manner by, for example, by disclosing my access number or password to another person, writing it down on easily accessible documents, using as a password any personal information or that of a friend or family member (such as a birth date, name, telephone number, home address), using a PIN number already in use or a bank card number or account number. I agree to inform the Bank as soon as the confidentiality of my access number or password has been compromised or if I suspect that it is known by a third party. I can notify the Bank by telephone by contacting the Telebanking Centre and the notice shall take effect immediately. In such case, I also agree to take the necessary measures to change my access number and/or password according to the instructions received from the Bank.

Consent to transactions. I acknowledge and agree that any operation or transaction carried out using my access number and password indicates my consent to said transactions, as if the operation were authorized in writing, and as such, require no further verification by the Bank. However, the Bank reserves the right to verify and authorize or refuse any transaction if it deems such action necessary. Furthermore, I agree that the operations or transactions carried out using my access number and password, whether they are carried out by myself or a third party, with or without my consent or knowledge, are binding upon me and render me responsible to the Bank as long as the Bank has not been advised of a breach of confidentiality of my access number and/or password.

Statements. Statements and records prepared by the Bank, as well as recordings made by the Bank in connection with operations carried out by means of these services, shall be deemed proof of the said operations. 

Fees. I agree to pay the Bank the fees for these services, as disclosed when registering for the services, and I authorize the Bank to collect these fees from the account used or from any other account I have selected. 

Recording. The Bank may record any telephone conversation I conduct with an employee of the Telebanking Centre.

Disclaimer. The Bank offers no guarantee regarding LBCDirect Internet services and cannot be held liable for any acts or omissions that occur online or on the part of an Internet service provider. I shall not hold the Bank liable with respect to delays, damages or inconveniences caused by the failure or malfunction of these services or by my inability to access said service. I shall settle directly with a billing company any claim or dispute related to a transaction. The Bank shall not be liable for the failure of a billing company to register the payment of any bill which I have made by means of these services, nor shall it be liable for any extra costs, including interest penalties or late fees, charged by a billing company.

Laurentian Bank of Canada shall not be held liable by myself or a third party for any damages whatsoever (including without limitation direct or indirect, special, incidental or consequential, exemplary or punitive damages, losses or expenses) that could result from the use of said services, the inability to use said services, any defects in performance, errors, omissions, interruptions, delays in operations or transmissions, computer viruses, failure or breakdown of systems or lines, loss of data, unauthorized use or reproduction of the site or information therein or otherwise, even if the Laurentian Bank or its representatives are informed of the possibility of such damages, losses or expenses.

Termination of the agreement. The Bank may terminate this agreement or the use of these services for any reason whatsoever, without prior notice and without incurring any liability. I may terminate this agreement at any time by notifying the Telebanking Centre that I wish to do so.

Conservation of documents and proof. The recording of electronic banking operations on a computer storage medium constitutes conclusive proof of said banking operations and shall be binding upon me in case of any dispute or legal proceeding with the Bank.

Modifications. The Bank may, at any time, modify this agreement or its applicable fees by posting the said modifications at its branches or by sending me a written notice with my regular account statement or by sending me a written notice to my designated e-mail associated with my LBCDirect account, as referred to in section 2.. Any such modifications shall take effect sixty (60) days after being posted in the branches or thirty (30) days after the notice is sent to me. The terms of this agreement can also be modified by posting a notice at INTERNET The use of these services following the modifications constitutes my consent to said modifications.

Other agreements. All other conditions stipulated in the Financial Services Agreement in effect between myself and the Bank remain in effect and apply along with the present agreement. However, in case of differences between this User’s Agreement and the Financial Services Agreement, the present User’s Agreement shall take precedence.