FREQUENTLY ASKED QUESTIONS
With the reward-based program, the FADOQ Gold Privilege Visa cardholder collects points with each purchase. The benefit lies in the frequent use of the card to settle regular purchases, not its use as a credit tool. You can make the best of the card's advantages without incurring additional debt.
As with other FADOQ Privilege Program agreements, the FADOQ Gold Privilege Visa card was negotiated in order to secure specific and exclusive advantages for FADOQ members. Non-members who wish to benefit from this program can take the necessary steps with Réseau FADOQ to become members. Afterwards, they may submit a new FADOQ Gold Privilege Visa card application using their FADOQ member number.
We recommend you redeem the points from your current reward program and switch to your new FADOQ Gold Privilege Visa card as soon as possible. In the meantime, you may use both cards responsibly in order to reach the average monthly purchase amount of $500 and become eligible for a free FADOQ membership renewal. In addition, you can transfer the balance from your other credit cards to your new FADOQ Gold Privilege Visa card and benefit from a promotional 2.99% rate for 9 months by using the Visa cheques received with your card or by ordering them by dialling 514-522-6345 or 1-888-823-7337.
Absolutely. The Bank is committed to upholding best marketing practices and respects the non-solicitation wishes of its clients. A member can be removed from our lists simply by contacting the Laurentian Bank.
QUESTIONS REGARDING THE PRODUCT
The credit limit is personalized and based on your reimbursement capacity.
You benefit from a 21-day grace period (from the date printed on your statement) to reimburse your account balance, interest-free.
- 19.99% annually on purchases.
- 21.99% on cash advances.
- 2.99% on balance transfers for a period of 9 months after becoming a cardholder1.
Yes, you can transfer the balance from another credit card using Visa cheques. To order cheques, dial 514-522-6345 or 1-888-823-7337. A promotional interest of 2.99% applies for a period of 9 months upon becoming a cardholder. Visa Cheques must be issued within 50 days of the date indicated on the letter accompanying the card1.
No, this card does not include travel insurance or life insurance.
Yes, this card includes collision to a rental vehicle insurance (maximum of 48 days) when you settle the rental with your card.
No, this coverage is not included.
Yes. A 21.99% interest rate will apply upon withdrawing the funds.
You can settle your account balance by mail, at a Laurentian Bank branch or by electronic payment from most financial institutions.
QUESTIONS REGARDING THE CARD
Your current FADOQ membership card is still valid. If you become a FADOQ Gold Privilege Visa cardholder, you will have the option to stop using your current card. Upon renewal, you will not receive a new membership card since your Visa will serve as your only FADOQ membership card. Your member number and FADOQ Club number are embossed on the Visa card.
Yes. All FADOQ Privilege program partners will be informed of the new card format and will continue to honour their rebate commitments.
Your current renewal date remains unchanged.
The renewal will be processed automatically. A $25 fee will be charged to your account and labelled "FADOQ membership". During the months preceding your renewal, if you charged an average monthly amount of $500 to your account, an automatic reimbursement of $25 will be posted to your account and labelled "FADOQ fee automatic reimbursement". Your FADOQ membership will thereby be free of charge for the following year.
You have nothing to do. It will be automatically charged to your Visa account.
The new FADOQ Gold Privilege Visa program give you access to many more perks, including a reward program and car rental insurance. In addition, your annual fee could be free if you charge an average monthly amount of $500 to your account.
Points can be redeemed for gift cheques, merchandise and travel rebates, but cannot be used to settle your FADOQ renewal fee.
QUESTIONS REGARDING THE MEMBERSHIP
Absolutely. We use the latest encryption and authentication technologies. In addition, Laurentian Bank's anti-fraud protection and Visa's Zero Liability coverage protect you in case of unauthorized use of your card.
You have three application options: by phone, online or at a branch. An electronic signature is required online; we recognize a voice signature over the phone; and the usual signature is required when applying at a branch.
Yes. You can apply directly by phone at 514-522-6345 or 1 888 823 7337, or online at banquelaurentienne.ca/fadoq.
To apply for a FADOQ Gold Privilege Visa card, you must be a member of the Réseau FADOQ and have a 7-digit member number.
Yes, you can apply for a card at a branch. We will ask you to produce valid membership evidence and your 7-digit member number.
Absolutely. If you're a Réseau FADOQ member, simply request a card from the Laurentian Bank.
We can't issue more than one card for a FADOQ Gold Privilege Visa account because it serves as a FADOQ membership card. However, you spouse may apply for a card if he/she is also a member of Réseau FADOQ.
A FADOQ member cannot hold more than one FADOQ Gold Privilege Visa card.
Allow 7 to 10 days before receiving your card by mail.
Yes, Réseau FADOQ will convey the information to your local section and your Club.
Yes, you will retain all your rebates and privileges.
You Club number is embossed on the card rather than the Club name. Your FADOQ Club number is the letter followed by three digits embossed on the lower left of the card.
The seven digits following your Club number correspond to your FADOQ member number.
You should notify Réseau FADOQ and the Laurentian Bank.
Yes. Your AMI card will not be affected.
You must already have and provide your FADOQ member number when applying for the card. You can apply once you receive your member number.
QUESTIONS REGARDING ELIGIBILITY
No, the only condition is to be a Réseau FADOQ member.
We will turn down your FADOQ Gold Privilege Visa card application if you no longer are a Réseau FADOQ member or if the credit check indicates that your repayment capacity does not meet our indebtedness control policy.
QUESTIONS REGARDING THE CARD FEES
Your membership would be free if you charge an average monthly amount of $500 (or $6,000 per year) to your FADOQ Gold Privilege Visa account.
No. Use the card as you see fit. Only the opportunity of obtaining a free FADOQ membership is subject to a minimum amount.
QUESTIONS REGARDING CARD CANCELLATION
No, there are no such fees.
Yes, you can remain a FADOQ member.
Simply contact a Laurentian Bank Visa Customer Service representative by dialling the number printed on the back of your card.
No. The FADOQ Gold Privilege Visa card is an advantage exclusive to Réseau FADOQ members. You may obtain another Laurentian Bank Visa card if you wish.