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My tools • August 07, 2020
modified on November 26, 2020

Enhanced remote banking experience

Discover our remote transactional service tools and initiatives, designed to help you continue banking securely from the comfort of your home.

We understand that the COVID-19 situation has changed all of our lives, including our transactional and banking habits. Over the past few months, we’ve made improvements and implemented different tools to help serve you better and improve your financial health. Given the current context, we’ve implemented these changes across our network of branches to optimize your banking experience. Our consulting team cares about your needs and concerns and continues to be there to support you both remotely and in branch, all with a welcoming and completely secure approach. Here is an overview of our tools and initiatives:

Telebanking services

Telebanking Services: Do most of your banking and transactions with just one phone call. Replace or modify one of your client cards, obtain a void cheque or make a wire transfer. Our telebanking advisors are available to assist you 7 days a week, from 8 a.m. to 8 p.m. Look for our Telebanking Services page for more details and to see the list of banking transactions offered.

 

Call recording

IP telephony with call recording: Perform most of your transactions over the phone without having to visit a branch. Your verbal consent is recorded for the following investing and financing transactions: purchases, redemptions, withdrawals of guaranteed investments or mutual funds, credit applications, Visa credit card applications or updates to your file. All of our branches have been equipped with IP telephony since July 24.

 

Secure email service

Laurentian Bank of Canada secure messaging: Share documents containing your personal information with peace of mind thanks to this secure email service. Your advisor will exchange contracts or other confidential documents with you for mortgage refinancing, personal lines of credit, personal loans or investments. Learn more.

 

Online appointment booking

Online appointment booking tool: Make an appointment by requesting a meeting in person or by phone with your advisor or a member of the advisory team at a branch near you. Need advice? Simply fill out this online form and you’ll receive a response within 24 hours confirming the date and time that’s convenient for you.

 

Epost service

EpostTM eStatements: With this service, you can view your banking transactions online via your computer or phone wherever you are. By receiving your statements electronically instead of on paper, you’re doing your part to protect the environment. It’s time to make a change! Visit our eStatements page and sign up today.

 

These are just a few of the initiatives we’ve put in place to bring you a more positive and enjoyable banking experience. If you have any questions about your banking or need help with our online solutions, contact our Telebanking Centre at 1-800-252-1846.

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