Contact us

Do more in just one call

You can now do most of your banking remotely with our new telebanking services.

By electronic mail

Please note that wait times may be longer than usual but our agents will follow up.

LBCDirect users

Log into LBCDirect and use the secure messaging service to communicate with us confidentially.

Non-LBCDirect users
Contact us by email.

Telebanking Services

Do most of your banking and transactions remotely, with the assistance of a telebanking advisor.

Call one of our dedicated lines.

To reach a branch, consult our phone directory.

By mail

The addresses you need to contact us by mail.

Make an appointment

Please fill out our appointment form and an advisor will get back to you within 48 hours (business days).

Find a branch

Branch hours have been temporarily reduced.

To find out about reduced branch hours, or to locate a branch, commercial banking centre, or ABM, please use our locator tool to find a branch, business service centre or ABM near you.

Comments, suggestions or complaints

Because customer satisfaction is a top priority at the Laurentian Bank Group, we’ve put specific measures in place to receive any comments you may have about our policies and quality of service, and to promptly respond if an issue arises that requires us to take corrective action.

Steps