As per the public health authority’s guidelines, wearing a mask or face covering is now mandatory for all customers and employees at branches, points of service and ABMs.
Due to the curfew announced by the provincial government, our remote and in-branch advisory services will now be closing by 7 p.m. at the latest until further notice.
Please check the locator for your branch’s schedule.
A new financial assistance offered by the Government of Canada.
You have until December 31, 2020, to submit your request. Also, businesses having opened a commercial account after March 1, 2020 can now file an application.
You now have until October 31, 2020, to submit a loan application.
New preventive measures to protect our customers and employees.
Eligibility criteria expanded to the Canada Emergency Business Account.
The tourism industry can now benefit from the program.
Changes to the Visa relief measures.
Changes have been made to the program’s characteristics.
A new program for commercial buildings owners is offered by the CMHC.
Changes have been made to the BCAP’s characteristics.
Our FAQs on personal finances is now available.
A new program offered in partnership with Investissement Québec is now available.
A new program offered in partnership with Export Development Canada is now available.
Our Visa payment deferral form is now available.
Our mortgage payment deferral form is now available.
Deferral of minimum Visa payments and reduced interest rate
Direct deposit is the quickest way to receive the Benefit payment in your bank account.
In order to prevent the spread of the coronavirus, Laurentian Bank is reducing opening hours at its branches and points of service.
Laurentian Bank has announced an increase in the contactless payment (payWave) limit for Laurentian Bank Visa cardholders.
In line with the provincial government’s guidelines, some branches located in shopping centres will temporarily close until May 1, 2020.
Like you, we’ve been closely monitoring this unique global health crisis. We are committed to being there for you, both remotely and at a branch, however the situation unfolds. Our team is ready to do whatever it takes to support you.
True to our mission to help our customers improve their financial health, our team of professionals is there to guide and assist you in understanding everything that is happening and help you plan for a better financial future.
Invest, borrow or cash in? It’s understandable to have questions about your investments or your financing products right now. It’s also the perfect time to take stock of your financial health. Talk to an advisor to create or update your budget and discuss your financial strategy. Take advantage of personalized advice tailored to your situation so you can make informed decisions.
Laurentian Bank Financial Group (LBCFG) is committed to supporting its personal and business customers during the COVID-19 pandemic. Since everyone’s situation is unique, we will work to find solutions on a case-by-case basis.
Please talk to your advisor, account manager or contact us at 1-800-252-1846. We’ll evaluate which solutions are tailored to your situation.
Consult our FAQ's.
Our teams are here and ready to help and advise you with your financial needs during regular business hours (phone appointments only). Banking transactions, financial services and advisory services can be completed by phone.
Our teams are here and ready to help you and advise you with your financial needs during normal business hours (phone appointments only). We have implemented several measures to facilitate your remote transactions.If you do business with a branch:
Please note that our reduced business hours will remain in effect until further notice. Reduce hours are from 10 a.m. to 2 p.m., Monday to Friday, and apply across our entire network.
Our advisors remain available by phone, upon advisory services branch hours, to assist you with your transactions, finances or investments.
To protect the health and safety of our employees and clients, we have increased our hygiene measures and implemented additional preventive measures at our points of service.
To ensure everyone’s safety, we strongly encourage you to do your banking transactions from the comfort of your own home using the following solutions:
You can conduct most of your transactions through Laurentian Bank and THE EXCHANGE®
Due to the exceptional situation we’re experiencing right now, the wait time to talk to an agent may be longer than usual. We appreciate your patience.
To protect our customers and employees from COVID-19 and following the public health authority’s guidelines, we have implemented preventive measures at our branches, points of service and ABM areas:
For everyone’s safety, we have also put these specific hygiene measures in place:
Access to our branches and points of service is prohibited for anyone who has recently travelled, who has been in close contact with someone who has travelled or is exhibiting symptoms, who is experiencing symptoms themselves or who is refusing to wear a mask or face covering. Please conduct your banking transactions remotely, either online via LBCDirect, by phone or by contacting your advisor.
During this time of uncertainty, you don’t have to worry about the safety of your deposits. With the Canada Deposit Insurance Corporation (CDIC) protection, your deposits with us are automatically covered for up to $100,000, as well as terms greater than 5 years. Discover how.
During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.
Here how to spot a scam to avoid becoming a victim:
If you believe you have been a victim of fraud or phishing, please contact our Fraud Prevention Centre (514-284-7570 or 1-800-263-8980).
With government measures in place, including the Canadian Emergency Response Benefit (ECP), scammers are taking advantage of the situation by sending fake text messages or emails on behalf of the Canada Revenue Agency or a financial institution. The recipient is asked to click on a link to receive government assistance. Please be aware that official institutions will NEVER use this means to notify you that they will be depositing a benefit or that you must click on a link to receive it.
Find all the answers to your questions here