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Online Services and Mobile App Agreement, Personal and Commercial accounts.

To continue using LBCDirect or the Mobile App, you must read and agree to the latest Laurentian Bank Online Services and Mobile App Agreement (the “Agreement”).

The Agreement was updated as of October 25, 2023.

For personal account, please note that the definitions for “Account”, “Autodeposit”, “Interac e-Transfer Services”, “LBC Group”, “Personal Verification Questions”, and “Remote Deposit Service” have been updated.

We've also updated the following sections:

  1. Availability of these Services
  2. Authorization for Transactions
  3. Remote Instructions
  4. Remote Deposit
  5. Verification and Acceptance of Transactions by Laurentian Bank
  6. Laurentian Bank Records
  7. Security Guarantee
  8. Rights for Innocent Breach
  9. E-Delivery Services
  10. Interac e-Transfer Services
  11. Withdrawals and Deposits
  12. Procedures for Addressing Unauthorized Transactions and other Transaction Problems
  13. Consent to Collection, Use and Disclosure of Your Personal Information
  14. Applicable Law
  15. Modification of Agreement
  16. Notices
  17. Laurentian Bank Trademarks
  18. Third Party Trademarks
  19. Proprietary Information

Otherwise, please note that the Agreement was generally updated to use a more cohesive language and to reflect certain commercial considerations of our commercial accounts. More specifically, the changes made to section 6 titled “Availability of these Services” are mainly grammatical and editorial.

Finally, please note that section 6 does not in any way impact Laurentian Bank’s commitment to refund the Non-Sufficient Funds (NSF) fees, late payment charges or interest incurred as a result of its recent system outage. Please refer to our FAQ or contact us for any questions.

Please read the Agreement and the updates carefully.