LBCDirect by Internet
With LBCDirect, you can:
- View your accounts
- View and download e-statements
- Pay bills and schedule payments
- Pay Government Remittances
- Transfer funds between accounts
- Send and receive Interac e-Transfer®
- Manage contact information and communication preferences
- And many more!
Interac e-Transfer® is a registered trademark of Interac Corp. Used under licence.
This service is available 24 hours a day, 7 days a week, except for some short periods necessary for system maintenance.
Yes, LBCDirect is available on desktop, mobile and tablet browsers. LBCDirect will adjust to the screen size of all your devices.
Monthly fees:
Registering with INTERNET LBCDirect is free if you have a business banking plan. Please note that some of our plans allow you to carry out a maximal number of transactions free of charge.
Banking fees:
For all the details regarding the various transactional fees, please consult our My transactional tools brochure.
Once you're logged into your account, you can view:
- Current Accounts
- Line of Credit
- Laurentian Bank VISA Credit Card
- Mortgage Loans
- Commercial Loans
- Investment Products
The homepage is defaulted to the Account Summary view. On this page, you can find account information, including account balances, login details, scheduled bill payments and transfers. Navigate to the left toolbar to access:
- My Accounts
- Pay Bills
- Transfers
- Request Forms
- Messages
- My Profile
Within each main feature, select and view the sub-menu to access more banking features.
If banking on a tablet or mobile phone, access these options via the hamburger menu.
To view your account information, navigate and select “My Account” located on the left toolbar. Using the sub-menu, you can view your account summary and transaction history. If applicable, customers can also set up CRA Direct Deposit and be directed to Investor Access.
To pay bills, navigate and select “Pay Bills” located on the left toolbar. Using the sub-menu, you can pay bills, schedule payments, add or manage your payees and access Declaration and Government Remittance services.
To transfer funds, navigate and select “Transfers” located on the left toolbar. Using the sub-menu, you can transfer funds between your Laurentian Bank accounts and program recurring transfers. You can also send out Interac e-Transfer® by selecting “Send money”
To view your Investor Access account, navigate and select "My Account" located on the left toolbar. Using the sub-menu, select "Investor Access". The login page for Investor Access will open in a new browser tab. Log in using your Investor Access User ID and Password.
To update your personal information, navigate and select “My Profile” located on the left toolbar. Using the sub-menu, you can update your contact information, change your password and 2-Step Verification information and manage your communication preferences
When you are done banking, always remember to securely sign out of your account by selecting “SIGN OUT” at the top right of the screen.
If you notice a mistake in a bill payment, call one of our advisors at the Telebanking Center at 1-800-252-1846, or for Business Services clients, contact your business centre coordinator. It will be their pleasure to help you.
To facilitate processing of your request, have the following information on hand:
- Name of the company who received the payment;
- The transaction amount;
- The transaction confirmation number;
- The date and time of the transaction.
For quick assistance during a session, select the question mark icon located to the right of the screen. Find answers to frequently asked questions and helpful tips to get you back to banking.
To change your password on LBCDirect please contact our Customer Service at 1 800 252-1846. For the protection and security of your account, we recommend that you change your password every 90 days.
You’ll always be asked to enter your password twice, If you enter the wrong password twice, you’ll get an error and will have to start over.
If you have forgotten your password or if it has been deactivated, contact our Customer Service at 1 800 252-1846.
2-step verification is one of the safest ways to protect your account from fraud. It adds an extra layer of protection to your account by confirming that you’re the person trying to log in.
The first time you log in to LBCDirect or the mobile app, you’ll be prompted to set up 2-step verification automatically.
As part of our new security enhancement, 2-step verification is required for all users. It replaces the existing method of answering a security question and selecting your security image.
When you log in to LBCDirect or the mobile app, you’ll be prompted to set up 2-step verification under the new login page. To enrol:
- Log in to LBCDirect with your existing access code and password.
- Enter your mobile phone number or email address to receive a 6-digit verification code by text message or email.
- Select “Send code”.
- Enter the verification code and select “Continue”.
2-step verification is one of the safest ways to protect your account from fraud. With a unique verification code sent to your mobile phone or email, this security feature is the second line of defence after your password. The verification code is unique, time-sensitive and can only be used once after it's been sent.
2-step verification helps us confirm that you’re the person trying to log in to your account. For example, if a cyber-criminal gets a hold of your access code and password, they still can’t log in to your account without the verification code.
You’ll no longer use your security question and security image. 2-step verification replaces these security features.
2-step verification is a one-time verification code that you don’t need to memorize. The code is a second line of defence after your password that can’t be copied. This lessens the chance of someone using your security information to log in to your account from a new device.
A security image can be forgotten or stolen. It doesn’t change unless you decide to change it. That means a security image is easier for fraudsters to use as verification.
2-step verification is an extra layer of protection as the one-time code is difficult for fraudsters to guess and impossible to reuse.
Wait a few minutes to receive the verification code. If you still haven’t received a code at the mobile phone number or email address that you used to enrol in 2-step verification, we can resend the code. Select “Send New Code” on the “Enter your verification code” page.
Yes, all customers must enrol in 2-step verification the first time they log in to LBCDirect or the mobile app.
2-step verification is one of the safest ways to protect your account from fraud. It’s an extra layer of protection to keep your account safe and secure.
You won’t have to use 2-step verification every time you log in. There are certain triggers and security checks we use to figure out when you should be prompted with 2-step verification.
We’ll only ask you to verify your identity when we notice unusual activity, like when you log in from a new device or location.
Yes, you can.
On LBCDirect:
- Go to “My Profile”.
- Select “Change 2-Step Verification Information”.
When you give Laurentian Bank your mobile phone number or email address, we use it to send you a 6-digit verification code to confirm that it’s actually you that’s trying to log in to your online banking. It’s an extra layer of protection to keep your account safe and secure.
2-step verification replaces the existing method of answering a security question and selecting your security image.
Yes. You only need to provide a mobile phone number or email address for the verification process. Later, if you’d like to add another method of contact:
On LBCDirect:
- Go to “My Profile”.
- Select “Change 2-Step Verification Information”.
No, you can only register with one mobile phone number or email address.
No. For the protection and security of your account, you’re the only person who knows your password. If you forgot your password, you need to create a new one.
No. If you forgot your password, you need to create a new one for your security. Never use an old password as your new password.
For your protection, your password needs to include:
- 8 to 20 characters
- At least 1 number
- At least 1 letter
- No upper case letters
- No special characters. Example: ?&%*
- Create a long and unique password, and don't share it with anyone.
- Memorize your password.
- Avoid using personal information, especially names, birthdays, addresses or phone numbers that are tied to your account.
- Don’t use easily guessed passwords, such as “password”, “12345” or “123password”.
- Change your password every 90 days to keep your account updated and secure.
No. You can change your password by calling Customer Services or your coordinator/account manager.
