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LBCDirect by telephone

The LBCDirect access service by telephone is an interactive voice response (IVR) system that allows you to access a vast range of automated services using a touch-tone phone. By confirming your identity with your access number and password, you can carry out any of the transactions shown in the table below. Take advantage of your branch’s availability and flexibility 24/7 from the comfort of your home by calling 514-252-1846 or 1-800-252-1846.

Our service also lets you reach an advisor for your investment, financing or mortgage needs. Thanks to your LBCDirect access number or Laurentian Bank Visa credit card number, we can identity you as a client and grant you special access. Our advisors are on duty to help you everyday between 8 a.m. and 8 p.m.

Consult our user guide to find out how to correctly navigate through our telephone service.  

LBCDirect By phone By Internet At ABMs
Account balance verification x x x
Inter-account transfers x x x
Fund deposits and withdrawals     x
Invoice consultation    x   
Invoice payment x x x
Verification of your credit line balance x x x
Verification of your credit card x x  
Verification of your mortgage loan, personal loan and other investment product balances   x  
Credit card cash advance   x x
Account transaction history x x x
Transfer from another financial institution    x  
Ordering of cheques    x  
Passbook update     x
Laurentian Bank Visa credit card account transaction history   x  
Transaction history download to your financial management software (Quicken, Money)    x  
Available 24/7 x x x
International access to your accounts x x x
Subscribe today by dialling 514-522-1846 or 1-800-522-1846.


LBCDirect Electronic Banking Services are:

  • Accessible through the Internet, by phone or through our ABM network, 24/7
  • Free*
  • User-friendly
  • Secure!


* Some restrictions may apply.